Information about Fretish

How it works

How it works (for Owners)

Step 1: Sign up

Joining Fretish is free.  Once you successfully create an account, your profile will be reviewed by a Fretish administrator within 24 hours.  Generally, the administrator will grant approval for an Owner to post listings within this same time period.

Step 2: Create your listing(s)

Click the "Post Instrument" button in the upper right corner.  Add a title, description and photographs of your instrument for rent or sale.  By default, all instruments that are listed for rent,  will be available from the time the listing is saved through infinity.  If you need to mark dates where your instrument is unavailable, you can do so through the availability calendar at the time you are creating the listing.  You will also need to connect your bank or PayPal account to your Fretish account, so that you can receive payment for all transactions completed on the Fretish platform.  Having a PayPal account is not required to rent, sell or buy items on Fretish.

Step 3: Review and respond to rental (or purchase) requests

Consumers that are interested in renting (or buying) your instrument, submit requests through the Fretish messaging system.  You'll receive a notification via the email address you used to create a Fretish account, that you have a transaction waiting to be approved.  You have up to 36 hours to review and respond to rental requests.  During this period of time, you can ask a potential renter (or buyer) questions - e.g., the exact time the renter would like to pick up the instrument.  If you do not respond within 36 hours, the rental request is canceled.  You are under no obligation to agree to a rental or purchase request.  If you do decide to accept a rental (or purchase request), first click the accept button within the Fretish admin.  Please note, if you have connected your PayPal account to your Fretish account, then go to your PayPal account to accept/complete the receipt of funds from the renter/buyer. 

Step 4: Drop off/pick up your instrument

Drop off and pick up the instrument at the agreed to locations.

Step 5: Leave feedback on your transaction

Once your transaction is complete, let other members of the Fretish community know who the good renters/buyers are.


OWNERS FREQUENTLY ASKED QUESTIONS


HOW DO I KNOW MY INSTRUMENT WILL BE SAFE?

At Fretish, we do everything in our power to protect the owner and their instrument. Before any aspiring renter can strap on your ax, they must meet our stringent eligibility criteria. Fretish does not advertise to the masses.  Rather, great care is taken to identify musicians that honor and respect instruments and the people that own them.  Moreover, you are provided with tools to reject rental requests should you not feel comfortable with a potential renter for any reason.

CAN I TURN DOWN A POTENTIAL RENTER?

Yes. As an owner you control every aspect of your instrument and its use on the platform. Owners control dates of availability, as well as types of rentals and pricing. If you are unable to commit to a rental request, simply choose to decline the request. When you do receive a request from a renter, you will also be able to view the renter’s profile prior to accepting or declining the request. All owners have final say in who rents their instruments.


WHERE DO I EXCHANGE MY INSTRUMENT WITH THE RENTER?

The pick up and drop off locations are at your discretion. In the account settings section for owners, you can enter your desired pick up and drop off location for the instrument.  It is strongly recommended that you keep transactions within 50 miles of your geo-location. Some owners may feel comfortable with an exchange at their home. Some prefer to designate a secure “third space”.  If this is the case we suggest well lit, public areas, such as a public library or large parking lots at malls or department stores.  Some renters may ask to meet at location more convenient for them, but ultimately you make decisions that work for you.


HOW MUCH DO I EARN?

Fretish takes 11% of each transaction. This applies to renting as well as selling your instruments through Fretish. This fee covers the cost of Payment Processing, Listing/Availability Management and Support Services provided by Fretish to both the owner and renter during the rental period.  Therefore, the payout you’ll receive is your rental or sales price minus the Fretish service fee.  Example: You list a guitar for rent at $100/day.  Someone rents your guitar for one day.  You make: $89 ($100 - (100*.11))

All owners are required to set up their Fretish account page as well as linking to their bank or PayPal account prior to Accepting any booking request. This insures that when the rental is completed, the owner will have the ability to immediately receive their earnings.


CAN I SELL MY EQUIPMENT TO SOMEONE WHO HAS RENTED IT?

Yes.  As the instrument owner you can edit the original item you set up as a rental.  Click the edit link for the specific instrument listed and change the “Listing Category” from renting to selling.  You also have the ability at this point to adjust the sales price up or down (in most cases it would be lower) to reflect any rental charges the purchasers has paid to you for the instrument.


HOW DO I MANAGE THE AVAILABILITY OF AN INSTRUMENT FOR RENT?

When you list your instrument or equipment for rent on Fretish, it will be considered available for rent from that moment until every day into the future.  If you need to exclude certain dates from being available to rent, you will be displayed a calendar at the time of creating the listing and, by clicking specific dates on the calendar, this will mark the instrument as being “unavailable” to any potential renters.  Separately, if someone does rent your instrument through Fretish, then once you accept the booking request, your availability calendar will automatically be updated to reflect that the instrument will be unavailable for the dates in which the instrument has been rented.


IS HAVING A PAYPAL ACCOUNT REQUIRED TO LIST?

No.  Fretish offers Stripe and PayPal as payment processing options.  If you do not have a PayPal account, payment processing will be handled via Stripe.  Your Stripe account seamlessly integrated with Fretish, so set up is easy.  If you prefer PayPal as the payment processing system, then you will need to make sure that you have a PayPal Business account.


How it works (for Consumers - aka Renters or Buyers)

Step 1: Search

Search for instruments by name, type and location.

Step 2: Book

Check the availability of the instrument.  Contact the owner with any questions.  When you're ready to rent, pay directly through the secure payment on Fretish.

Step 3: Play

Pick up the instrument at the agreed pick up location.  Take home (or studio) and enjoy the instrument.

Step 4: Return

Return the instrument at the agreed drop off location.

Step 5: Leave feedback on your transaction

Once your transaction is complete, let other members of the Fretish community know who the good owners are.

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